CareMore: Nonemergency Medical Transport
An Effective Practice
Description
Transportation is a barrier to healthcare services in rural, urban, elderly, and low-income populations. Forgoing medical treatment due to access can cause an exacerbation of the illness. State Medicaid programs are required by federal regulations to provide nonemergency medical transport (NEMT) to qualifying beneficiaries. In 2016, CareMore launched a three-month, self-funded rideshare pilot program with Lyft.
Goal / Mission
To provide transportation and improve patient satisfaction for nonemergency medical services.
Impact
CareMore's NEMT was so successful in the first 3 months, the programs were expanded in California, Nevada, Arizona, and Virginia.
Results / Accomplishments
Wait times for transportation decreased from 12.5 to 8.8 minutes, additionally, costs per ride decreased from $31.5 to $21.3 per ride, and patient satisfaction increased.
About this Promising Practice
Organization(s)
CareMore
Primary Contact
CareMore Health Plan
12900 Park Plaza Drive, Suite#150
MS-6150
Cerritos, CA 90703
562-622-2800
ProviderRelations@caremore.com
https://www.caremore.com
12900 Park Plaza Drive, Suite#150
MS-6150
Cerritos, CA 90703
562-622-2800
ProviderRelations@caremore.com
https://www.caremore.com
Topics
Health / Health Care Access & Quality
Community / Transportation
Community / Transportation
Organization(s)
CareMore
Date of implementation
2016
For more details
Target Audience
Older Adults
Additional Audience
low-income